VALET SERVICE 101:
Did you get spoiled with our curbside service during the COVID pandemic? We found that for some people, they enjoyed waiting out in their car while we did wellness examinations and gave vaccines. Especially the clients who aren’t too fond of needles.
We also realized that some pets, who tended to become very anxious waiting in the lobby with other animals, did better when brought into our treatment areas for their visit. And for many pet parents, their stress level was reduced too. Go figure! That is why we opted to continue providing a “valet service” for clients and pets. It may not be for you, but for some people (and the pets) it is nice not having to be dragged by your 80 lb dog across the parking lot or worrying about the dog in the lobby barking at “Smokey”, your “no longer happy” cat.
This is how it will work…
#1 When you call to set up your appointment, let us know that you would like the valet service for your fur-baby. Please fill out our pre-appointment form found on our website under “About Us”/Client Forms. Collecting information prior to your appointment time will help us prepare and quickly check you in.
#2 Plan to arrive 10-15 minutes prior to your scheduled appointment time. Once you are in the parking lot, call us at 704-481-8005 and tell us which vehicle you are in (make/model/color). We will confirm the purpose for your visit and make sure we have all the information we need.
#3 A team member will then come outside to fetch your pet. Please make sure your dog is on a secure leash and/or your cat is in a secure carrier.