Exam Room Visits 101:

Come on in!! You can accompany your fur baby inside for a happy visit!

#1. When you arrive, follow the instructions on the sign at your parking space. Or call us at 704-481-8005 and tell us what parking space you are in. We will confirm the purpose for your visit and make sure we have all the information we need.

To better serve you and your pet, please fill out the Pre-appointment Form located under Online Client Forms or click “Curb-side Care Form” on our home page.

We also recommend that you come 10-15 minutes before your appointment time.

#2. A team member will invite you to come in with your pet. We recommend only one pet parent per visit if possible. Help us practice social distancing as best you can. We will not be able to stay six feet apart during the entire visit, but we will do our best to practice the best safety protocols.

#3. At the end of the visit, we will collect payment in the exam room to minimize overcrowding in the reception.

Common Sense and Respecting Others:

We are so excited to be able to see everyone again! We have missed our Hope Animal Hospital family! We realize that it has taken a while to get here, but we wanted to ensure that everyone, including our staff, were safe and protected during the COVID pandemic.

We are committed to having a safe environment for our practice in this “new world” of social distancing. In order to do this, we ask that you:

  • Be healthy. Let us know if you have been sick in the prior two weeks or have been
    exposed to someone with COVID. We can reschedule your visit accordingly.
  • Masks are optional…but help us by being respectful of those who are wearing a mask.
  • Sit and stay in the exam room. Help us practice social distancing as best you can. We will not be able to stay six feet apart during the entire visit, but we will do our best to practice the best safety protocols.
  • If you need to bring your children with you, we would ask that you utilize the curb-side service. We want everyone to be safe in the car while we see pets inside.
  • Good rule of thumb?? Leave space for 2 Great Danes or 7 Chihuahuas!!!

Your cooperation and support make our work enjoyable, especially as we all work together to navigate COVID-19 and best help your pets.

We are doing our very best. We will continue to make the best decisions to keep everyone safe.

We have always followed the best practices of sanitation in our hospital. We thoroughly disinfect surfaces after each and every use, plus deep cleanings are regular maintenance.

Your designated exam room will be thoroughly cleaned before and after you and your pet have a happy visit. We will also disinfect the lobby area and offer multiple hand sanitizer stations.

Your Hope Animal Hospital experience matters to us! We are committed to providing pets the best care and pet parents the best service.

If you have any questions about new policies, please call us at 704-481-8005. Our team is so happy to welcome our Hope family safely back inside.

Welcome back!. We missed you.